Terms of Service | Tenki Cloud Docs

This Agreement is a contract entered into by and between you ("Customer," "you," or "your") and Tenki, Inc. ("Tenki," "we," "us," or "our") and our affiliates, to the extent expressly stated. These Terms of Service (together with our Privacy Policy, this "Agreement") govern your access to and use of our cloud services, AI-powered code review capability, software, and related offerings (collectively, the "Services").

Please read this Agreement carefully before using our Services. By accessing or using the Services, you accept and agree to be bound by these Terms. If you do not agree, you do not have permission to use the Services.

1. Eligibility

The Services are intended solely for individuals who are at least 18 years of age and have the legal capacity to enter into binding contracts under applicable law. By using the Services, you represent and warrant that you meet these requirements and that you are not a resident of, or accessing the Services from, a jurisdiction subject to embargoes, sanctions, or other restrictions under applicable U.S. laws and regulations.

2. Provision of Services

2.1 Grant

Subject to the terms of this Agreement, Tenki grants Customer a worldwide, non-exclusive, non-sublicensable, and non-transferable right — and with respect to Self-Hosted Services, a license — to access and use the Services during the Term solely for Customer's internal business purposes. Tenki may modify the Services from time to time at its sole discretion, provided modifications do not materially diminish functionality.

2.2 Free Trials

Any services provided at no charge ("Free Trial") are subject to this Agreement. Tenki reserves the right to modify or cancel any Free Trial at any time without notice. Free Trials are provided without representations, warranties, support, or SLAs, and Tenki's liability with respect to Free Trials is limited to an aggregate of $1,000.

2.3 No Other Rights

The license granted to Customer is expressly set forth above. No other rights or licenses are granted, whether by implication, estoppel, or otherwise. All rights not expressly granted are reserved by Tenki.

2.4 No Support

Tenki is under no obligation to provide support for the Services. Where support is offered, it will be subject to published policies and fees as agreed in an Order Form.

3. Customer Accounts; Third-Party Accounts

3.1 Customer Accounts

To use the Services, Customer must register for a Tenki account. Customer is responsible for maintaining the security and confidentiality of its account credentials and is solely responsible for all losses incurred due to unauthorized use resulting from Customer's failure to keep account information secure. Customer may opt out of data storage; however, opting in helps Tenki enhance the quality of reviews based on Customer's usage.

3.2 Third-Party Accounts

Registering an account requires connecting to a pre-existing account with a supported code repository platform (e.g., GitHub, etc.. ) (each, a "Third-Party Account"). By connecting a Third-Party Account, Customer authorizes Tenki to access that account solely to provide the Services. Tenki does not license or endorse, and has no liability related to, any Third-Party Accounts.

Customer represents and warrants that it has all necessary rights, consents, and permissions to grant Tenki access to its Third-Party Account without breaching any terms with the applicable provider or subjecting Tenki to any payment obligations or liabilities.

3.3 AI

The Services use artificial intelligence powered by Anthropic and OpenAI via API integration. Customer's proprietary code remains confidential with Tenki. While code is shared with Anthropic and/or OpenAI to perform reviews, Tenki maintains a zero data retention policy with both providers.

Tenki is not responsible for the accuracy, completeness, timeliness, or quality of any output or content provided by third-party AI providers, provided that Tenki will use commercially reasonable efforts to monitor third-party outputs delivered to Customers as part of the Services.

4. Customer Obligations

4.1 Responsibilities

Customer agrees to use the Services only in accordance with this Agreement and in compliance with all applicable laws, rules, and regulations, including export control, sanctions, and anti-boycott laws. Customer is responsible for Users' use of the Services, and any breach by a User constitutes a breach by Customer. Customer will promptly notify Tenki if it becomes aware of any illegal use of the Services.

Customer also agrees to:

Provide and maintain accurate, complete, and current account information.
Complete any Know Your Customer ("KYC") and Anti-Money Laundering ("AML") verification processes upon request.
Maintain the confidentiality of account credentials and not permit unauthorized access.

4.2 Prohibited Conduct

Customer and its Users shall not, and shall not permit or assist any party to:

(i) Use the Services in violation of any applicable law, regulation, or export control requirement, or to infringe the Intellectual Property Rights of any third party.
(ii) Decompile, disassemble, reverse engineer, or attempt to derive the source code, structure, or algorithms of the Services.
(iii) Copy, modify, distribute, rent, sell, sublicense, or otherwise transfer the Services or any portion thereof.
(iv) Disclose the results of any benchmarking of the Services, or use the Services to develop competing products or services without Tenki's prior written consent.
(v) Circumvent or disable any security or access controls, or use the Services in any manner that disrupts or impairs Tenki's systems or other users' access.
(vi) Use automated tools (including robots, spiders, or scripts) to extract data from the Services, or introduce any viruses, malware, or other harmful code.
(vii) Deploy malicious code or engage in any activity constituting a distributed denial-of-service (DDoS) attack or similar disruption.

5. Term and Termination

5.1 Term

The initial Term shall be as specified in the Order Form. This Agreement and each Order Form shall automatically renew for a period equal to the expiring Term unless either party provides at least 45 days prior written notice of non-renewal.

5.2 Termination for Cause

Either party may terminate this Agreement or an Order Form for cause:

(i) if the other party is in material breach and fails to cure within 30 days of written notice; or
(ii) immediately if the other party becomes subject to bankruptcy, insolvency, receivership, or assignment for the benefit of creditors. Upon termination for cause by Customer, Tenki shall refund any prepaid, unused fees for the remaining Term.

5.3 Suspension or Termination by Tenki

Tenki may suspend or terminate access to the Services:

(i) to prevent harm to Tenki or any third party, including in response to fraudulent or illegal activity;
(ii) upon 30 days' notice for failure to pay fees when due; or
(iii) upon request of law enforcement or government agencies. Tenki will notify Customer as early as commercially reasonable.

6. Modifications to Terms

Tenki reserves the right to revise, modify, or update these Terms at any time, in its sole discretion. We will make reasonable efforts to notify you of material changes, which may include updating the "Last Updated" date above. Your continued use of the Service after any such changes become effective constitutes your acceptance of the revised Terms.

7. Privacy Policy

Your use of the Service is subject to Tenki’s Privacy Policy, which is incorporated by reference into these Terms. The Privacy Policy outlines the types of information we collect, how we use that information, and the rights and choices available to users with respect to their personal data. By accessing or using the Service, you acknowledge that you have reviewed and consent to the practices described in the Privacy Policy.

8. Intellectual Property Rights

All content, features, and functionality of the Service, including but not limited to the Tenki name, logo, software, interfaces, and other intellectual property, are owned by or licensed to Tenki and are protected under applicable intellectual property laws.

You retain all rights and ownership of the content that you submit, upload, or transmit through the Service. By using the Service, you grant Tenki a worldwide, royalty-free, sublicensable, and transferable license to use, host, store, reproduce, modify, and display such content as reasonably necessary to provide and improve the Service.

9. Compliance with Laws

You agree to comply with all applicable laws, rules, and regulations in connection with your use of the Service. Tenki reserves the right to immediately suspend or terminate access to the Service without refund or recourse if we become aware of any unlawful conduct or violation of applicable law by you.

10. Contact Information

If you have any questions about these Terms, please contact us at [email protected].