At Tenki, we are committed to protecting your privacy. This Privacy Policy describes how we collect, use, store, and disclose your information when you access or use our cloud services and related offerings (collectively, the "Service"). By using the Service, you consent to the practices described in this policy.

1. Information We Collect

We may collect the following types of information:

a. Information You Provide Directly:

Name, email address, organization, and billing information when you register or subscribe.
Account credentials and authentication data.
Any information submitted through support requests or correspondence with us.

b. Information Collected Automatically:

Log data such as IP address, browser type, device identifiers, pages visited, and timestamps.
Usage data regarding how you interact with the Service (e.g., resource consumption, error logs).

c. Third-Party Information:

Information from third-party services like GitHub and Stripe, if you link or authenticate via such services.

2. How We Use Your Information

We use your information to:

Provide, maintain, and improve the Service.
Authenticate users and manage access.
Process payments and send billing notifications.
Respond to inquiries and provide customer support.
Send service-related communications and updates.
Comply with legal obligations and enforce our Terms of Service.

We do not sell your personal information. We may share your data with third parties only in the following circumstances:

Service Providers: We use trusted third-party vendors, such as Stripe (for payment processing) and GitHub (for account integrations), to help us deliver the Service. Additional third-party integrations may be added in the future.
Legal Compliance: If required by law, subpoena, or legal process, we may disclose your information to the appropriate authorities.
Business Transfers: In connection with a merger, acquisition, or sale of assets, your information may be transferred to another entity.

4. Data Retention

We retain personal information as long as it is necessary to provide the Service, comply with our legal obligations, resolve disputes, and enforce our agreements. We may retain anonymized or aggregated data indefinitely.

5. Data Security

We implement industry-standard security measures to protect your data from unauthorized access, alteration, disclosure, or destruction. We take care in selecting the organizations that may handle personal data on our behalf, including reviewing their security posture and data protection policies. They are bound by contractual obligations towards us to ensure the security, privacy, and confidentiality of your information. In addition, we may be required to share your personal data to satisfy applicable law, regulation, legal process, or governmental requests, including requests made by public authorities, or to enforce our Terms of Service. This includes sharing of your data to detect, prevent or otherwise address fraud, security, or technical issues or to protect our rights, property or safety, our users and the public.

6. Your Choices and Rights

Depending on your jurisdiction, you may have the right to:

Access or request a copy of the personal data we hold about you.
Correct or update inaccurate or incomplete data.
Delete your personal data, subject to our legal and contractual obligations.

You may exercise these rights by contacting us at [email protected].

7. International Users

Tenki is based in the United States. If you access the Service from outside the U.S., you consent to the transfer, storage, and processing of your information in the U.S. or other countries where we operate.

8. Children's Privacy

The Service is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If we become aware that we have inadvertently collected such information, we will take steps to delete it.

9. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by updating the "Effective Date" above or providing other appropriate notice. Continued use of the Service after any changes indicates your acceptance of the updated policy.

10. Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us at [email protected]

Privacy Policy

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